Terms of Service
Last updated: July 7, 2026
1. Agreement
These Terms of Service (the “Terms”) are an agreement between Clever Solutions, Inc (“Clever Solutions,” “we,” “us”), the operator of the Canvass Tools service at app.canvasstools.com (the “Service”), and the organization whose account you use (the “Customer”), together with you as an individual user. By creating an account or using the Service you accept these Terms on your own behalf and, if you act for an organization, on its behalf. If Clever Solutions, Inc and the Customer have signed a separate agreement covering the Service, that agreement controls where it conflicts with these Terms.
2. The Service
Canvass Tools helps private-investigation firms canvass medical facilities in connection with insurance claims. The Service generates lists of candidate medical facilities near an address the Customer supplies, produces spreadsheets and reports from the canvass results the Customer uploads, and stores the associated files for the Customer’s use.
3. Accounts
Access to the Service is by invitation only. You are responsible for keeping your credentials confidential, for enabling multi-factor authentication where your organization requires it, and for all activity under your account. Accounts are personal and may not be shared. Notify us promptly at the address in Section 15 if you believe an account has been accessed without authorization.
4. Customer Data
The Customer retains all rights in the data it submits to the Service, including claimant information such as names, addresses, dates of birth, and Social Security numbers (“Customer Data”). We process Customer Data only to provide the Service, as described in our Privacy Policy.
The Customer represents and warrants that it:
- has the legal right and a lawful, legitimate purpose to collect, submit, and process every item of claimant information it enters into the Service;
- complies with the laws applicable to its investigative work and its handling of personal information; and
- is responsible for any notice to, or consent from, claimants that applicable law requires.
5. Acceptable use
You agree not to:
- use the Service for any unlawful purpose, including unlawful surveillance or harassment;
- attempt to access data belonging to another customer or another user;
- probe, scan, or test the vulnerability of the Service, or circumvent its security or rate limits;
- reverse engineer, copy, or resell the Service; or
- use automated means to extract data from the Service outside its intended features.
6. Facility information
Facility lists are compiled from third-party mapping services and public datasets. They are investigative leads, not a guarantee that a list is complete, current, or accurate, and not a statement that any facility holds records about any person. The Customer is responsible for independently verifying facility information and for the conclusions it draws from a canvass.
7. Fees
Fees, billing periods, and payment terms are set out in the ordering document or subscription agreement between Clever Solutions, Inc and the Customer. We may suspend the Service for accounts with overdue balances after reasonable notice.
8. Intellectual property
We own the Service, including its software, design, and documentation. We grant the Customer a limited, non-exclusive, non-transferable right to use the Service during the subscription for its internal business purposes. If you send us feedback, we may use it without obligation to you.
9. Security
We maintain administrative and technical safeguards designed to protect Customer Data, including application-layer encryption of Social Security numbers, tenant isolation, access controls, and audit logging, as described in the Privacy Policy. No method of transmission or storage is completely secure, and we do not promise that security incidents will never occur.
10. Suspension and termination
We may suspend or terminate access for material breach of these Terms, for use that creates security or legal risk, or for non-payment. The Customer may terminate as provided in its ordering document. Upon written request made within 30 days after termination, we will make the Customer’s stored data available for export in a standard format, after which we will delete it in the ordinary course, subject to our backup schedule and legal obligations.
11. Disclaimers
The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, and our total liability arising out of or relating to the Service is limited to the fees the Customer paid for the Service in the 12 months before the event giving rise to the claim.
13. Indemnification
The Customer will defend and indemnify Clever Solutions, Inc against third-party claims arising from Customer Data submitted in breach of Section 4 or from the Customer’s use of the Service in violation of these Terms or applicable law.
14. Changes; governing law
We may update these Terms; material changes will be announced through the Service or by email, and continued use after the effective date constitutes acceptance. These Terms are governed by the laws of the State of California, and disputes will be resolved in the state or federal courts located in California.
15. Contact
Clever Solutions, Inc — support@canvasstools.com